Terms & Conditions
This document (“Terms and Conditions”) is an electronic record in terms of Information Technology Act, 2000
and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes
as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and
does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology
and conditions for access or usage of www.rudravibhajewels.com(“Website”).
This Website is owned and operated by Rudra Vibha Jewels LLP (hereinafter “Rudra Vibha”, “RVJ” and
“Company”). By using our Website, you accept these Terms and Conditions in full; accordingly, if you disagree
with these Terms and Conditions or any part of these Terms and Conditions, you must not use our Website. Rudra Vibha
reserves the right to change these Terms and Conditions from time to time without any obligation to inform you, and
it is your responsibility to look through them as often as possible. All rights, including copyright, in this
Website are owned by or licensed to Rudra Vibha. Any use of this Website or its contents, including copying or
storing it in whole or part is prohibited without the permission of RVJ.
If you have any queries about these Terms and Conditions or have any comments or complaints on or about our Website,
please email us at email@example.com
Any use/purchase/contract from/with, this Website is not intended for users under the age of 18, unless permitted
under applicable local laws (“Permissible Age”). Accordingly, by using our Website or agreeing to these Terms and
Conditions, you warrant and represent to us that you are of the Permissible Age. We do not knowingly provide any
service of the Website from users or solicit information from anyone below the Permissible Age. If we become aware
that any person below the Permissible Age is using the Website, we will restrict the access of the Website to such
user as soon as possible. If you believe that any person under the Permissible Age is using the Website or we might
have any information of a user under the Permissible Age, please contact us at firstname.lastname@example.org.
Those who choose to access this Website from outside India are responsible for compliance with applicable national
laws and the Indian laws.
When you use the Website or send emails or other data, information or communication to us, you agree and understand
that you are communicating with us through electronic records and you consent to receive communications via
electronic records from us periodically and as and when required. We may communicate with you by email or by such
other mode of communication, electronic or otherwise.
PRICING AND PAYMENT
Prices throughout the Website are quoted in one of the following currencies: Indian Rupees (INR), US Dollars (USD),
Great British Pound (GBP), or Euro (EURO). Payment can only be accepted in quoted currency. Prices exclude all
indirect taxes including VAT (Value Added Tax)/GST (Goods and Services Tax).
For International deliveries, additional duties and taxes may be applicable for the ordered items as per your
country’s regulations, which will be billed separately to you by the courier company at the time of delivery.
Prices of the products on the Website are subject to change without notice, and can vary from piece to piece, and
from time to time, depending on the price of raw materials at the time of production. Gold, Silver and precious
stones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be
recreated at a later date with a difference in price. This simply reflects the market value of the raw materials and
may not mean that we have increased our mark-up.
PRICING POLICY FOR ONLINE MERCHANDISE
We are committed to offering shopping convenience, exceptional service and an exciting product selection at
competitive prices. Stores of Rudra Vibha Jewels operate separately. Accordingly, the products and prices offered at
each may differ. The Website may offer products which are not offered in stores. A silver bangle may be priced
differently in the stores than on the Website. Similarly, promotional offers (such as coupons and additional
discounts) offered at one may not be used at the others.
All payments on the Website are securely processed through our payment gateway partner. We accept most major credit
and debit cards including Visa, MasterCard and American Express via PayPal and CC Avenue. We may accept bank
transfers upon special request at our sole discretion. You can contact our customer care for the same. We endeavour
to ensure confirmation of ordered item(s), availability and shipping before processing your order transaction. You
will be advised by e-mail if we are unable to complete your order.
ORDER OF PRODUCTS
All products and information displayed on the Website constitute an invitation to offer. Your order for purchase
constitutes your offer, which shall be subject to the Terms and Conditions as listed herein. We reserve the right to
accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the
product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a
scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the
balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.
No act or omission of RVJ prior to the actual dispatch of the product(s) ordered will constitute acceptance of your
offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm
receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
We have made every effort to display as accurately as possible the colours of our products that appear on the
Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's
display of any colour will accurately reflect the colour of the product on delivery. All products are handcrafted so
there may be some variations in the actual product received. Packaging of the product may vary from the packaging of
the product displayed in the Website.
All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply
only part of an order or to divide up orders. We will inform you if we are unable to fulfill your order.
The delivery of your order will be made as per the shipping information of Rudra Vibha available at www.rudravibhajewels.com/Shipping-Information.
Alternatively, you could go to your ‘Order Status’ section and determine the status of your order using your
respective tracking number.
You must provide true, accurate, current and complete information about yourself as prompted by RVJ
Upon change or inaccuracy of any information provided by you on the Website, you shall be responsible to
promptly inform Rudra Vibha.
To maintain and promptly update the registration data to keep it true, accurate, current and complete. If
you provide any information that is untrue, inaccurate, incomplete, or not current or if RVJ has reasonable
grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with
these Terms and Conditions, we have the right to indefinitely suspend or terminate your membership and
refuse to provide you with access to the Website.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any
other wrong information), the redelivery of the same will made as per shipping information available at www.rudravibhajewels.com/Shipping-Information .
You will provide authentic and true information in all instances where such information is requested of you.
RVJ reserves the right to confirm and validate the information and other details provided by you at any
point of time. If upon confirmation your details are found not to be true (wholly or partly), RVJ has the
right in its sole discretion to reject the registration and debar you from using the services of the Website
and or other affiliated websites without prior notice whatsoever.
That before placing an order you shall check the product description carefully. By placing an order for a
product you agree to be bound by the conditions of sale and invitation of offer included in the item's
You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other
systems or networks connected to the Website or to any server, computer, network, or to any of the services
offered on or through the Website, by hacking, password ‘mining’ or any other illegitimate means.
RVJ reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such
restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders
that use the same billing and/or shipping address. We will provide notification to the customer should such limits
be applied. RVJ reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
You are prohibited from violating or attempting to violate the security of this Website, including, without
Accessing data not intended for you or logging onto a server or an account, which you are not authorized to
Attempting to probe, scan or test the vulnerability of a system, network or breach security or
authentication measures without proper authorization.
Attempting to interfere with service to any other user, host or network, including, without limitation, via
means of submitting a virus to the site, overloading, and "flooding," "spamming," "mailbombing" or
Sending unsolicited emails, including promotions and/or advertising of products or services.
Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting
Violations of system or network security may result in civil or criminal liability. RVJ will investigate
occurrences that may involve such violations and may involve, and cooperate with, law enforcement
authorities in prosecuting users who are involved in such violations. You agree not to use any device,
software or routine to interfere or attempt to interfere with the proper working of this site or any
activity being conducted on this site. You agree, further, not to use or attempt to use any engine,
software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots,
avatars or intelligent agents) to navigate or search this site other than the search engine and search
agents available on this site and other than generally available third party web browsers (e.g., Microsoft
Explorer, Google Chrome, Mozilla Firefox).
CANCELLATION BY RVJ
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole
discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being
cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing
information, or problems identified by our credit and fraud avoidance department. We may also require additional
information or verification/s before accepting any order. We will inform you if the entire order or any portion of
your order is cancelled or if additional information is required to accept your order. If your order is cancelled
after your credit/debit card has been charged, the said amount will be reverted back in your card account.
We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge
your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing
to fulfil, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have
originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the
time period stipulated by our Merchant Banker, will not be captured/ charged. If however the same is charged to your
card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice,
whichever is sooner. RVJ reserves the right to capture/charge your card to the full or partially authorized amount
for the concerned order.
class="margintop20"CANCELLATION AND CHANGES BY CUSTOMERS
Cancellations, replacements and returns shall be governed by the Return and Exchange policy available at https://www.rudravibhajewels.com/Returns-And-Exchange.
It is agreed by you agree that you will not dispute the decision made by RVJ and accept RVJ decision regarding
cancellation, modification or replacement of the order.
SALE AND PROMOTION
All offers for sale on the Website shall be subject to the following conditions:
The products under the sale will available only till availability of stock with Rudra Vibha. Duration of
sale is in the sole discretion of RVJ and it reserves the right to extend or terminate the sale, without
further information at any point of time.
The products under the sale may be removed/changed/added by RVJ and the discounted prices can also be
changed, at sole discretion of RVJ.
Any return or exchange of the products will be as per our return and exchange policy available at https://www.rudravibhajewels.com/Returns-And-Exchange.
In case of any further query regarding the sale, please email customer care at email@example.com.
RVJ reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms &
conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar
to this promotion or not, or to withdraw it altogether, and RVJ decision in this regard shall be final and
requires no intimation to the customer of any sort.
Dimensions displayed on the Website are noted in centimeters. While we try to ensure that all measurements on our
Website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get
perfectly right. A very thick band will feel much tighter than a thin band of the exact same size. When sizing a
ring, we make every effort to ensure a perfect fit on the first try. Please choose your ring size carefully.
Protection of your privacy is fundamental for us. We understand clearly that you and your personal information
is one of the Company’s most important assets. We store and process your personal information including any
sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on
computers that may be protected by physical as well as reasonable technological security measures and procedures in
www.rudravibhajewels.com/Privacy-Policy. If you object to your personal information being used in this way, you must
not use the Website.
Rudra Vibha, together with our licensors, owns the copyright to all the contents of this Website, including images.
All trademarks and other intellectual property are owned by or licensed to us (unless otherwise specified).
You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the Website
without written consent from us (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about
what you can do, please go to our contact us page to apply for permission to reproduce the content.
While our Website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond
our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different
You shall not use the Website in any way that will damage it or interrupt its provision. You shall not use the
Website to transmit or post any computer viruses.
We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this
We will try to make sure that the Website is always available. However, this is not always possible, and we are not
liable if the Website is unavailable.
The Website may contain links to other websites; these external websites are not under our control. We cannot be held
responsible for such Websites and cannot make any guarantees about them. We provide these links because we think
they might interest you, but we do not monitor or endorse these other websites.
By accessing the links, you may leave this Website and be directed to an external website, or to a website maintained
by an entity other than Rudra Vibha. If you decide to visit any such site, you do so at your own risk and it is your
responsibility to take all protective measures to guard against viruses or any other destructive elements. Rudra
Vibha makes no warranty or representation regarding, and does not endorse, any linked websites or the information
appearing thereon or any of the products or services described thereon. Links do not imply that Rudra Vibha or this
Website sponsors, endorses, is affiliated or associated. You hereby expressly acknowledge and agree that the linked
sites are not under the control of Rudra Vibha and Rudra Vibha is not responsible for the contents of any linked
site or any link contained in a linked site, or any changes or updates to such sites. Rudra Vibha is not responsible
for webcasting or any other form of transmission received from any linked site. Rudra Vibha is providing these links
to you only as a convenience, and the inclusion of any link shall not be construed to imply endorsement by Rudra
Vibha in any manner of the Website.
We take no responsibility for any loss or damage suffered as a result of our ‘order online’ service, or goods
supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was
brought to our attention. All purchases from the Website are at your own risk and while making order on the Website
you should apply prudence. Rudra Vibha gives no representation or warranty for your purchase order. However, in some
special circumstances Rudra Vibha at its discretion will consider its liability for your order up to a maximum limit
of purchase price of the order.
CHANGES TO THE SITE DISCLAIMER
We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify you by posting
the updated Site Disclaimer on the Website. If you do not wish to be governed by the revised Website disclaimer, you
must not use the Website.
This Website disclaimer is governed by the law of India, and you and we agree to use the Jaipur jurisdiction if there
is any dispute between us. If any part of this Site Disclaimer is found to be invalid by law, the rest of them
remain valid and enforceable.
COPYRIGHT & TRADEMARK
RVJ, together with its licensors, reserves all intellectual property rights in all text, programs, products,
processes, technology, content, photographs, designs and other materials, which appear on this Website. Access to
this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images,
text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and
other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal,
non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website
for your personal use only. No right, title or interest in any downloaded materials or software is transferred to
you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish,
transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit
in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on
this Website is the property of the Website or its suppliers and they are protected by Indian and international
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks
and images of third party products, services and/or locations featured on this Website are in no way associated,
linked or affiliated with RVJ and you should not rely on the existence of such a connection or affiliation. Any
trademarks/names featured on this Website are owned by the respective trademark owners.
Rudra Vibha prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. This
policy extends to your submissions, postings and all other areas of the Website that another user may view. Please
report any violations of this policy for review to the grievance officer mentioned in these terms and conditions.
If a feedback comment; or any communication made between users on the Website; or email communication between Users
contain profanity, please review our feedback removal policy and submit a request for action/removal.
These Terms and Conditions are effective unless and until terminated by either you or you may terminate these Terms
and Conditions at any time by informing us in writing to us at firstname.lastname@example.org that you no longer wish to be
associated with this Website, provided that you discontinue any further use of this Website.
We may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly
deny you access to the Website. Such termination will be without any liability to the Website. Upon any termination
of these Terms and Conditions by either you or Rudra Vibha, you must promptly destroy all materials downloaded or
otherwise obtained from this Website, as well as all copies of such materials, whether made under these Terms and
Conditions or otherwise. Our right to any Comments shall survive any termination of these Terms and Conditions. Any
such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already
ordered from the Website or affect any liability against you that may have arisen under the User Agreement.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be construed in accordance with the applicable laws of India. The Courts at Jaipur,
Rajasthan shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.
MODIFICATION OF TERMS AND CONDITIONS OF SERVICE
Rudra Vibha reserves the right at any time to modify the Terms and Conditions without any prior notification to you.
Subsequent to any such modification of the Terms and Conditions, we will inform you of the modifications in the
Terms and Conditions through e-mail at the e-mail address provided by you while registering on the Website. You can
access the latest version of the Terms and Conditions at any given time on the Website. You should regularly review
the Terms and Conditions on the Website. In the event the modified Terms and Conditions is not acceptable to you,
you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to
have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and
If any dispute arises between you and the Company during your use of the Website or thereafter, in connection with
the validity, interpretation, implementation or alleged breach of any provision of this Terms and Conditions, and
Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration
shall be Jaipur. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The
arbitration proceedings shall be in the English language.
None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between
you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Except as
explicitly stated otherwise, any notices shall be given by postal mail to Rudra Vibha Jewels LLP Corporate Office at
42, geejgarh Vihar Colony, Hawa Sarak, Jaipur- 302006 India or to the email address you provide to us during the
registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending
party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail,
postage prepaid and return receipt requested, to the address provided to us during the registration process. In such
case, notice shall be deemed given 3 days after the date of mailing. If any clause of this Agreement shall be deemed
invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the
validity and enforceability of the remaining clauses of the Terms and Conditions. These Terms and Conditions sets
forth the entire understanding and agreement between you and us with respect to the subject matter hereof.
In the Company's sole discretion, it may transfer its rights and obligations (under these Terms and Conditions
documents they incorporate by reference and we take no action against you, we will still be entitled to use our
rights and remedies in any other situation where you breach the aforesaid.
The Company may terminate these Terms and Conditions at any time. Without limiting the foregoing, the Company shall
have the right to immediately terminate any passwords or accounts of the user in the event of any conduct by the
user which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the
user of these Terms and Conditions. Notwithstanding any other provisions of these Terms and Conditions, or any
general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates
continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.
You shall indemnify and hold harmless Rudra Vibha, its owner, licensee, affiliates, subsidiaries, group companies (as
applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions
including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your
regulations or the rights (including infringement of intellectual property rights) of a third party.
LIMITATION OF DAMAGES
In no event shall Rudra Vibha or any of its subsidiaries or affiliates be liable to any entity for any direct,
indirect, special, consequential or other damages (including, without limitation, any lost profits, business
interruption, loss of information or programs or other data on your information handling system) that are related to
the use of, or the inability to use, the content, materials, and functions of this Website or any linked Website,
even if Rudra Vibha is expressly advised of the possibility of such damages.
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the
Grievance Officer are provided below:
42, geejgarh Vihar Colony, Hawa Sarak, Jaipur-302006
10:00 AM to 6:15 PM (IST),
Mon. to Sat.
Not available on Sundays and Indian national/ public holidays
For questions, please contact us at email@example.com
or call on our helpline no. (+91)
9928010101. Helpline numbers are only available between 10.00 am to 6.15 pm (IST), Monday to Saturday and are not
available on Sundays and Indian national/ public holidays.